Refund policy

RETURN POLICY

Thank you for shopping with us! Something didn’t fit right? No problem, we’d be happy to help you exchange your item or get online store credit.

No refunds available.

Final sale items are not eligible for exchange. 

Online store credits expire 3 months from the date issued.

Please ship items back to:  PO Box 1707, Guayama Puerto Rico 00785.

All returns should be shipped back with a tracking number. We are not responsible for lost or damaged packages. Please contact your local USPS to place a claim when packages are lost.

Once we receive your item please allow 3 to 5 business days to process your exchange. When shipping an exchange, please make sure your Name, Contact Information and Order Number is inside the package. You will receive an online store credit to the email on file to use when placing your order. If you are processing an exchange, you will receive further instructions on how to complete the exchange and purchase a new shipping label.

There will be a shipping fee to return packages not accepted for return/exchange.

 

 

 

 

We have a 15 day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tornasolpr@outlook.com. Please note that returns will need to be sent to the following address: PO Box 1707, Guayama Puerto Rico 00785, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at tornasolpr@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tornasolpr@outlook.com.